📦 SHIPPING

1. When will my order be shipped?
Orders are handed over to the courier within 1–3 business days after payment confirmation.
During busy periods or for custom prints, this period may extend up to 7 business days.

2. Which courier company do you work with?
Our partnered courier companies are displayed and updated on the checkout page.

3. How will I receive my tracking number?
Once your order is shipped, the tracking link and tracking number will be sent to your email address.

4. How much is the shipping fee?
The shipping cost is calculated automatically at checkout.
Free shipping may be available during promotional periods.

5. Can I change my delivery address?
Yes, as long as the order has not been shipped.
Address changes are not possible once the order has been dispatched.

Frequently Asked Questions (FAQ)

🛒 ORDER PROCESS

1. How can I place an order?
Select a poster → Choose the size → Select a frame → Add to cart → Complete the payment.

2. Is my order confirmed?
An order confirmation email is sent automatically after your purchase.

3. Can I cancel my order?
Orders that have not yet been shipped can be canceled free of charge.
If the order has already been shipped, the return process applies.

4. Can I make changes to my order?
Yes, as long as the product has not been shipped.
You can contact us at info@marisandmoss.com.

🎨 PRODUCTS & QUALITY

1. Are your frames made of real wood?
Yes. All of our frames are made from 100% real oak wood and produced with sustainability certification.
Due to the natural structure of wood, slight variations in grain and tone may occur.

2. Are the poster prints high quality?
Our prints are produced using:

• High-resolution printing

• Professional pigment ink technology with high fade resistance

• Premium matte paper

• Aesthetic and rich color saturation

3. Will the products look exactly like the photos?
Very slight color variations may occur depending on your screen panel and brightness/color settings.
Our printing machines are calibrated to achieve the highest level of color accuracy.

4. Is there a mat (white border) inside the frame?
No, our frames do not include a mat.
Some posters are intentionally designed with margins to create a mat-like appearance.

5. Do framed posters include glass?
We use shatterproof, lightweight, and safe plexiglass.
This also helps reduce the risk of damage during shipping.

💸 PAYMENT & SECURITY

1. What payment methods do you accept?

• Credit card

• Debit card

• Bank transfer (Wire transfer / EFT)

2. Are payments secure?
Yes. All transactions are protected with 256-bit SSL encryption through Paysera, an international payment service provider.
Credit card details are never stored by Maris & Moss.

3. Is cash on delivery available?
Cash on delivery is not available.

🪵 SUSTAINABILITY

1. Are Maris & Moss products sustainable?
Yes. Our entire production process is guided by a deep respect for nature:

• Wooden frames are produced in FSC-certified facilities using sustainably sourced wood

• Eco-friendly inks are used for all prints

• Our packaging is made from recyclable materials whenever possible

• We actively avoid unnecessary plastic use

• A minimal waste policy is applied throughout our production processes

💬 SUPPORT & CONTACT

1. How can I contact you?
You can reach us via
📧 info@marisandmoss.com or
🌐 the contact form on www.marisandmoss.com.

2. What are your support hours?
You can contact us at any time via email or the contact form on our website.
Our response hours are 09:00 – 18:00 during business days.
Messages sent outside of business hours will be answered on the next business day.

📝 INVOICES & DOCUMENTS

1. Will I receive the invoice by email or inside the package?
Invoices are sent digitally (e-invoice) to your email address.
Please make sure your billing information is up to date when placing your order.
As part of our eco-friendly approach, we do not include printed invoices inside the package.